“Although language can symbolize forgiveness, it cannot be a substitute for it. Even if a person uses the seemingly correct words, he or she might be masking resentment. The sincerity of the words matters” (p. 48).
Enright, R. D., & Fitzgibbons, R. P. (2000). Helping clients forgive: An empirical guide for resolving anger and restoring hope. Washington, DC US: American Psychological Association.